Thank you for your purchase…we are delighted to have you shopping with us!!
OUR POLICY
Should you need to return or exchange your purchase, you have 30 days from receiving your order to contact Horse By Horse and advise us of your intention to return your purchase.
Items NOT Eligible for Return, Refund or Exchange are as follows:
All Bit sales are Final.
All custom bridles are not returnable, parts are exchangeable., with prior approval from Horse by Horse
Stock bridles are returnable with a 20% restocking fee.
ANY SPECIAL ORDER ITEM – THIS MAY INCLUDE SPECIAL COLORS, SIZING OR ITEMS BY REQUEST NOT LISTED ON OUR WEBSITE ARE NOT RETURNABLE
LATE RETURNS
Your purchase should be sent back to us within 30 days of receiving your order with prior approval from Horse by Horse.. Returns outside of this period will only be accepted at the discretion of Horse By Horse. Unfortunately, at the present time, we cannot offer free returns.
CONDITION
Please ensure your items are returned new, unused, in their original packaging with all tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
REPEATED RETURNS
We offer a flexible returns policy to make your online shopping experience easy. We do monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion.
REFUNDS
Your refund will be credited to the original payment method. Shipping charges are not refundable. Please note that your refund can take up to 10 working days to show on your account due to varying processing times between payment providers.
SHIPPING
Shipping is not complimentary on exchanges. A flat rate of $20 will be charged to ship exchanged products.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any additional insurance coverage is the responsibility of the customer.
FAULTY GOODS
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. Please contact info@horsebyhorse.com before you return any faulty goods.
FINAL SALE ITEMS
All items on our Sale Page are final sale items and cannot be returned or exchanged.
Return Shipping Address:
Horse By Horse
25087 Croom Road
Brooksville, Florida 34601
Any questions can be directed to info@horsebyhorse.com